Shipping Policy

Shipping Policy for OOFOS Recovery Footwear

At OOFOS Recovery Footwear, we strive to ensure your order is handled with care and arrives at your doorstep promptly and reliably. Please review the following details regarding order processing, shipping, and related services.

Order Processing Time

Once your payment is successfully confirmed, most orders ship within 1-3 business days. During major holidays or special promotional events, processing may take slightly longer due to increased order volume.

Shipping Duration and Costs

After your order leaves our facility, typical transit times range between 7 and 12 business days. Total delivery can take up to 14 days depending on your location and circumstances beyond our control.

Shipping fees are calculated based on your order and destination and are displayed clearly during checkout before you complete your purchase.

Tracking Your Shipment

When your package is dispatched, OOFOS Recovery Footwear will send tracking information to you via email so you can monitor your shipment's progress. Please note there may be a short delay before tracking systems update with the latest status.

Order Cancellations

If you wish to cancel your order, please contact us within 12 hours of making your purchase. After this window, orders typically cannot be canceled because processing will already be underway.

Returns and Refunds

  • Returns are accepted within 14 days following delivery.
  • Return shipping costs are your responsibility unless the product arrived damaged, defective, or incorrect.
  • After we receive and inspect the returned item, we process refunds within 5-10 business days.

Additional Considerations

Estimated delivery times can vary due to final destination, customs processes, or carrier operations. Delays may occasionally occur because of weather events, transit interruptions, or national holidays outside our control.

Contact Us

If you have further questions about your shipment or this Shipping Policy, please reach out to our support team at felixnahif@gmail.com. We are happy to assist you.